The COVID-19 pandemic has changed many aspects of how people work and everyone is still adjusting a bit to this new phase of “normal” that could last for several months.
As a company that offers an essential service, it’s important for us to take proper precautions and make sure that our customers, employees, and personal friends know what we’re doing to protect their health. Who knows – maybe taking more precautions will make some customers more inclined to work with us.
One of the most frightening aspects of COVID-19 for many people is that it can take up to 14 days for an infected person to show symptoms. That’s why it was able to spread so quickly people who had it had no idea they were transmitting it.
Those over the age of 65 or who have serious underlying medical conditions like asthma, heart disease, or diabetes are at greater risk of developing life-threatening complications due to COVID-19, so anyone who is considered at-risk – or who has family that is – will probably be more concerned than those who aren’t in that situation. That’s why customers will be looking for an electrician who’s taking safety seriously, so they feel their loved ones are protected.
Our precautions might not do any good unless customers know what you’re doing.Here are some of the things we are doing to help customers feel at ease letting us into their homes and businesses.
● Don’t share equipment.
We work with employees, who are used to borrowing each other’s screwdrivers, wire cutters, or testers. For now, it’s best for them to use their own equipment and don’t allow any sharing. The less they touch things other people have touched, the less likely they are to catch or transmit anything. We also urge them to sanitize their equipment from time to time (where that’s possible).
● Limit the number of places you go after starting each job. We do our best to avoid taking extra trips to public places. We bring a lunch or use the drive-through, and minimize extra trips to grab things once we’ve started working. Customers feel safer if we’re not coming and going periodically.
● Wear a Mask. This is one of those things that shows a customer very vividly that we’re taking their health seriously. Some customers care, and may choose not to take it off. After all, we’re in their home and should make sure they are safe.
● Take extra precautions to make sure us feel safe. If we’re at a job where the customer isn’t taking many precautions, we want to increase our own. If, for example, if a customer has traveled recently, we may delay the start date of a project for a couple of weeks. Use hand sanitizer often, especially upon entering and exiting the home.
Hopefully, taking these precautions will encourage customers to hire us, even in a time when there’s generally a lot of fear about being around other people. Protecting our customers and ourselves is our first priority, and we can do both while delivering a quality service that makes people’s lives better.
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