FAQ

In most cases there are no call out charges, we’ll first make an inspection and check what electrical work is required and give you a quote to complete the work. We can also give out electrical quotations over the phone, for all electrical problems please give us a call and we’ll do our best to help.

Sometimes an electrical fault can’t wait and needs to be made safe. You can call us at any time and we will attend. Our average response time is a few hours depending on location. All of our emergency electricians are fully qualified and all work completed is covered by our standard guarantee. If we can’t fix the problem straightaway we will make everything safe for you and give you a quote for any additional work required to completely resolve the fault. For any emergency electrical problems please Contact Us Today

Sometimes an electrical fault can’t wait and needs to be made safe. You can call us at any time and we will attend. Our average response time is a few hours depending on location. All of our emergency electricians are fully qualified and all work completed is covered by our standard guarantee. If we can’t fix the problem straightaway we will make everything safe for you and give you a quote for any additional work required to completely resolve the fault. For any emergency electrical problems don’t hesitate to contact us.

All electrical work is guaranteed for 12 months on both parts and labour.

If your electric keeps tripping it could be that you have too many electrical appliances working from one socket. Overloading the circuit can cause it to trip. It can feel quite inconvenient when this happens but it’s worth remembering that this has happened for your protection and it’s good to know the circuit breaker is working. Circuit breakers use tripping mechanisms which shut off power and is preferable to overheating or catching fire. For safety reasons it’s best to avoid connecting too many appliances or devices to one circuit and instead look to distribute them across two or more circuits. If you are still experiencing problems having reduced the demand on the circuit then you many want to get a Jumba Engineering electrician to help investigate the cause of the trip. You could also look to us and ask for advice on replacing old circuits with new ones which are more capable of meeting the electrical demand.

There are many factors that could be responsible for a blown fuse. It could be an overloaded circuit, too many electrical appliances on one circuit. It could be that a fuse is blown due to a power surge. The fuse may not have the appropriate capacity for the device it is there to protect. Or it could simply be that the fuse has become old, ineffective and needs to be replaced.

There are many possible reasons why lights flicker and if you can’t resolve it quickly then it’s best to get this looked into by a Jumba Engineering electrician. It could simply be a problem with a bulb not being fitted tightly enough or the wrong bulb in use with a dimmer switch. It could be a faulty light fitting or switch. More seriously it could be an overloaded circuit, voltage fluctuations, or loose and outdated wiring. Flickering lights is not something to be ignored and if it’s happening regularly we recommend you call us to investigate and make sure everything is safe.

Just because a house is old it doesn’t mean it needs to be completely re-wired. It could be that it’s already been upgraded by a previous owner. You may be able to tell if the house has been re-wired by inspecting the fuse box (also known as the consumer unit) and electricity meter and by looking at any exposed parts of wiring. Take a look at the types of switches and sockets in use and if these are mixed and varied or appear old fashioned this could indicate a partial re-wire has taken place at some point. The safest option is to arrange for a Jumba Engineering electrician to carry out out an electrical survey or inspection of the property and provide recommendations and a quote for any electrical work.

You may be able to tell if the wiring is up to date by looking at any exposed parts of the wiring and cabling around switches, sockets, light fittings, around the consumer unit and also by looking at the consumer unit itself. A modern consumer unit will have residual circuit devices otherwise known as RCDs and cable will be PVCu insulated cable. We recommend that you arrange for a Jumba Engineering electrician to carry out a full electrical survey on the property.

Your responsibilities as a landlord are to ensure that the electrical installation in a rented property is safe when tenants move in and is maintained in a safe condition throughout its duration. You also have a responsibility to ensure that any appliance provided is safe and has at least the KEBS marking (which is the manufacturer’s claim that it meets all the requirements of Kenyan law). To meet these requirements and comply with the law a landlord will need to regularly carry out basic safety checks to ensure that the electrical installation and appliances are safe and working. Jumba Engineering are registered electricians and we are able to complete a full electrical inspection and issue landlords with an electrical inspection certificate. If during our inspection we find any dangerous or potentially dangerous conditions these will be highlighted immediately and included in our detailed Electrical Installation Condition Report.

An Electrical Inspection is required before tenants move in and at least every five years thereafter or on change of tenancy, whichever occurs first.

Yes, we can provide electrical maintenance contracts to landlords, property owners and estate agents. Please contact us to discuss the scope of the contract and to obtain prices.

We carry out electrical and security system work for domestic, commercial and industrial customers.

This can range from householders, landlords, shops, letting/estate agents, housing associations, high street stores including commercial and industrial companies with premises throughout Kenya.

We carry out all electrical and security system installation, maintenance, inspection and testing work. This can range from the installation of extra sockets and lights to rewires and new builds. We undertake small jobs as well as large contract work – we have electricians and a pricing structure to suit all electrical work. We are accredited to NCA 1 level for installing Intruder Alarm, CCTV and Access Control systems.

We can provide a maintenance service for your property. Our inspection and testing service includes fixed wiring testing of the electrics within properties and appliances can be inspected and tested through our PAT Testing service.  See our list of Services  and Contact Us Today.

Jumba Engineering Electrical Services offices are based in Nairobi a few Kilometers from the Jomo Kenyatta International Airport, but all our electrical services are available to customers throughout Kenya. Our electricians regularly work in villages, towns and cities throughout Kenya.

Distance within Kenya is no object to us and our job booking team look forward to discussing your requirements.

Our job booking team will discuss your particular requirements and will advise on pricing. We are happy on most occasions to provide estimates or quotations free of charge.

We pride ourselves on providing a ‘Professional Efficient Service’ and we strive to offer competitive rates whilst providing a quality customer-focused service from the minute you call our company through to job completion

On most occassions Yes we are happy to provide you with a free estimate or quotation. This may be provided verbally when you call us, or in writing and we may have to visit your premises depending on the type of work required. Depending on the location of your premises and the type of job to be done a charge may apply on some occasions – if this is the case then you will be notified by our job booking team when you contact us.

We receive many calls requesting an estimate for fault finding jobs. We are unable to provide a fixed cost for fault finding work due to the work required to investigate the fault. Our job booking team may suggest that we attend for a short period of time to investigate your fault which will be chargeable and once the agreed time limit is up we will update the client with our findings. We will endeavor to repair the fault within the agreed time limit. We find this is the fairest approach for fault finding work.

Our job booking team will be happy to discuss your requirements, see our full contact details.

You can also book or enquire online.

Our job booking team will be happy to discuss your requirements and depending on the nature of the job, will either schedule a suitable time, or for emergencies arrange for an electrician to attend as soon as we can.

We try and give specific time slots in which we aim to arrive and our job booking team will always keep you informed. We are nearly always on time but if delayed our job booking team will keep you informed. Our vehicles are fitted with SAT NAV tracking devices so our office team always know where each van is located in order to schedule in the closest vehicle to you to attend.

We try give specific time slots in which we aim to arrive and our job booking team will always keep you informed. We are nearly always on time but if delayed our job booking team will keep you informed. Our vehicles are fitted with SAT NAV tracking devices so our office team always know where each van is located and will be in touch with you on the day of your job if they can see that we are being delayed.

A qualified electrician (and on occasions apprentices) will arrive on time to undertake electrical work. They will possess the required skills and experience and will be employees (not sub-contractors) of Jumba Engineering Services Ltd. We take extra care to screen all applicants prior to employment so you can rest assured that they are proven professionals.

We were established in October 1982 and have been carrying out electrical work throughout Kenya since.

Some of our services – eg Fixed Wiring Testing, Pat Testing, Fire/Smoke and Emergency Lighting Testing requires us to produce electrical reports and/or certificates on completion of the work. These documents will be forwarded to you by post or email after the work is completed and paid for.(see below for new policy)

Please Note – As from 28th May 2006 we have introduced a new policy regarding electrical reports/certificates. If the work/testing we do for you requires a report/certificate to be produced then these documents will only be forwarded to you when we have received cleared funds/payment for the work carried out. Unfortunately incidents of customers receiving reports/certificates and then not paying for the work has resulted in us introducing this new policy. Speak to our job booking team if you require anymore info on this new policy.

You can find our office address and map on our full contact details page.

You can pay for your invoice in a number of ways. By Bankers cheque, Bank Deposit, cash or Mpesa

We do indeed. We pride ourselves on our ability to work collaboratively and would be happy to talk to you about any tenders for project that you may have.

At Jumba Engineering Services we’re aware of concerns regarding our environment and strive to deliver our services in as “green” a way as possible. We try to be as paperless as much as we can, we take great care to re-cycle items and often plan jobs within the same area in order to minimize travel